Delivery Policy
Delivery Areas
Scoop Me Gifts currently delivers within South Africa only.
Courier Service
All orders are shipped via Aramex Store-to-Door, a trusted third-party courier service that delivers directly to the address provided at checkout.
Shipping Rates
Standard Shipping: R99 flat rate on all orders within South Africa
FREE Shipping: Available on orders over R999
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Processing times exclude weekends and South African public holidays.
Tracking
Once your order has been dispatched, tracking details will be emailed to the address provided at checkout, allowing you to track your delivery every step of the way.
Estimated Delivery Timeframes
Major cities: 2–4 business days
Outlying or rural areas: 3–5 business days
Please note that these timeframes are estimates and may vary.
Delivery Delays
While we strive to deliver all orders on time, delays may occasionally occur due to factors beyond our control, including weather conditions, public holidays, or courier-related issues. Scoop Me Gifts is not liable for delays caused by third-party couriers or external circumstances.
Important Information
To ensure a smooth delivery experience, please ensure that:
- Your delivery address is complete and accurate
- Your contact number is correct and reachable
Aramex may contact you directly on the day of delivery if required. Scoop Me Gifts cannot be held responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided at checkout.
If a delivery attempt is unsuccessful due to customer unavailability or incorrect details, re-delivery fees may apply.